Refund policy

Returns

We accept return requests made within 14 days after delivery. To qualify, an item must be returned in the same condition in which it was received, with any tags or accessories included.

To start a return, contact us through the Contact page and include your order number and the reason for the return. Please wait for return instructions before sending an item back. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, incorrect, or materially different from its listing. Original shipping charges are not refundable.

Problems with an order

Please inspect your order when it arrives and contact us promptly if an item is damaged, incorrect, or materially different from its listing. Include clear photos so we can resolve the issue.

Exceptions

Gift cards and items clearly marked final sale cannot be returned. We cannot accept items that have been worn, used, washed, altered, damaged after delivery, or returned without prior authorization. Please contact us before returning any personal-care, perishable, custom, or hazardous item.

Exchanges

The fastest way to exchange an item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact us through the Contact page.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it has entered fulfillment.